Terms of service
**TERMS & CONDITIONS**
Terms and conditions for the supply of goods through the RUTH DIY BEADS online store (**www.ruthdiybeads.com**). These Terms and Conditions shall apply to all contracts entered into by RUTH DIY BEADS (“RUTH DIY BEADS,” “we,” “our,” or “us”). By placing your order with us, you accept these Terms and Conditions. If you do not accept these Terms and Conditions in full, you do not have permission to access the contents of this website and should cease using it immediately.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms & Conditions”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.
Our store is hosted on Shopify. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
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**Site Access and Changes**
- Our website changes regularly, and access to this site is permitted on a temporary basis.
- We aim to update our site regularly and may change the content, including product details and pricing, at any time without notice.
- We may suspend access to our site or close it indefinitely.
- You are responsible for ensuring all persons accessing our site via your internet connection are aware of these terms and comply with them.
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**Contract**
- No contract will exist between you and RUTH DIY BEADS unless and until RUTH DIY BEADS accepts your order via confirmation email and full payment is received.
- Our acceptance of your order forms a legally binding contract. Only adults (aged 18 and over) can enter legally binding contracts.
- We reserve the right to reject your order due to payment issues, shipping restrictions, stock shortages, or pricing/content errors.
- If an order is rejected, RUTH DIY BEADS is only liable to refund the amount paid for the rejected goods.
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**Payment**
- Payment confirms authorization for use of your PayPal account, credit/debit card, or Shop Pay (Shopify Payments).
- Payments are securely processed via PayPal or Shop Pay, with details encrypted in a secure host environment.
- Prices are displayed in USD, inclusive of USA VAT. Delivery charges are displayed and added at checkout.
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**Order Cancellation**
- Orders can be canceled within **2 working days** after full payment.
- To cancel, email us with the subject **“Cancellation”** and include your order number and address.
- Returns after the 5-day period are at our discretion.
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**Defective and Damaged Items**
- All deliveries must be opened in the courier's presence to verify the goods are untampered and undamaged.
- Report defective or incorrect items within **5 working days** for resolution. Items must be returned before replacements are sent.
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**Refunds and Exchanges**
- Refunds are only available for faulty items. Exchanges may be considered in certain cases.
- Refunds (excluding delivery charges) are processed within **48 hours** of receiving returned items.
- Credit card refunds may take 4-7 working days to reflect.
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**Promotional Samples**
- Samples must be returned in perfect condition within **7 working days** unless agreed otherwise.
- Full charges apply for damaged or unreturned samples.
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**Intellectual Property**
- All content, designs, and trademarks on the website are owned by RUTH DIY BEADS.
- Content cannot be reproduced, published, or distributed for commercial purposes without written permission.
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**Changes to Terms**
- RUTH DIY BEADS reserves the right to update these terms at any time.
- Continued use of the site after updates constitutes acceptance of the changes.
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**Agreement**
- These Terms and Conditions form the entire agreement between you and RUTH DIY BEADS regarding the sale, purchase, and use of goods.
- Variations to these terms are valid only if agreed in writing by us.